Privacy Policy – Deluxe Holidays

Deluxe Holidays respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share your data across our digital platforms and services. By using our website or booking services, you agree to this policy.

1. Information We Collect

  • Personal Information: Name, phone number, email address, CNIC/passport number, and travel preferences.
  • Payment Information: Bank transfer receipts or transaction details (no card data is stored by us).
  • Browsing Data: Pages visited, time spent, clicks, device/browser type, and IP address.

2. How We Collect Information

  • Website Forms: Information you submit via contact forms, booking inquiries, or newsletter subscriptions.
  • Social Media Ads: Data collected via Facebook Pixel and Google Ads when you interact with our advertisements.
  • Cookies: We use cookies to track website usage and improve performance. You can disable cookies via your browser settings.

3. How We Use Your Data

  • To respond to your inquiries and provide requested travel services.
  • To customize and improve your browsing experience on our site.
  • For marketing, retargeting, and audience analysis using Facebook and Google tools.

4. Data Sharing with Trusted Partners

  • Your data may be shared only with essential service providers involved in planning and executing your tour:
    • Hotels, Airlines, Visa Agents, and Transport Companies
    • Local tour guides or insurance providers, when necessary
  • All partners are required to use your data strictly for service delivery and are bound to maintain confidentiality.

5. No Selling or Misuse of Data

  • Deluxe Holidays never sells, rents, or trades your personal data to any third parties.
  • We do not share your data for advertising purposes with unrelated companies.

6. Email and WhatsApp Communication

  • By submitting your contact details, you consent to receive updates, itineraries, or promotional offers.
  • You can unsubscribe from emails or request to stop WhatsApp messages at any time.

7. Data Security

  • We implement industry-standard encryption and secure storage practices to protect your data.
  • Access to your data is restricted to authorized staff only.

8. Your Rights and Choices

  • You may request to view, correct, or delete your personal data by contacting us.
  • You can opt out of Facebook/Google ad tracking via your browser or ad settings.

9. Retention of Data

  • We retain personal data only as long as needed to fulfill the purposes outlined in this policy.
  • Data related to financial transactions may be stored longer due to legal and accounting requirements.

10. Third-Party Websites

  • Our site may contain links to external websites. We are not responsible for the privacy practices of those sites.

11. Updates to This Policy

  • We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

12. Contact Us

Last Updated: June 10, 2025