These Terms and Conditions govern the use of services provided by Deluxe Holidays, a Pakistan-based international tour company. By booking a tour or using our website, you agree to the following terms. Please read them carefully.

1. Booking and Reservations

  • All bookings are subject to availability and confirmation from Deluxe Holidays.
  • A minimum deposit (usually 30–50%) is required at the time of booking to secure your reservation.
  • Final payment must be made within the time frame communicated via email or WhatsApp.

2. Payment Terms

  • We accept payments via bank transfer, cash deposit, and select digital payment gateways.
  • Full payment must be completed before departure; failure to do so may result in cancellation without refund.
  • Late payments may incur penalties or additional processing charges.

3. Pricing and Inclusions

  • Tour prices are quoted in PKR or USD and may vary based on exchange rates.
  • Inclusions are specified in each package (e.g., accommodation, transfers); anything not explicitly mentioned is excluded.
  • Prices are subject to change without prior notice due to currency fluctuations, airfare changes, or supplier updates.

4. Cancellations and Refund Policy

  • Cancellations must be made in writing (email or WhatsApp) and are subject to supplier terms.
  • Booking deposits are generally non-refundable unless otherwise stated.
  • Refunds, if applicable, will be processed within 14 working days after cancellation confirmation.

5. Changes and Modifications

  • Changes to bookings are subject to availability and may incur additional charges.
  • Any modification request must be made at least 10 days before departure.
  • Deluxe Holidays reserves the right to substitute hotels or services of equal value due to unforeseen circumstances.

6. Travel Documents and Visas

  • Clients are responsible for ensuring they have valid passports and necessary visas.
  • Deluxe Holidays offers visa assistance but cannot guarantee visa approval.
  • Failure to obtain a visa does not entitle the client to a refund.

7. Compliance with International Laws and Regulations

  • Travelers must comply with the immigration, customs, and local laws of each destination.
    • Ignorance of the law is not an acceptable defense in foreign jurisdictions.
  • Deluxe Holidays is not liable for legal issues resulting from non-compliance.
    • This includes arrest, fines, deportation, or denial of entry.

8. Prohibited Substances and Items

  • Carrying banned or illegal substances may result in arrest or deportation.
    • This includes narcotics, certain prescription medications, or controlled items.
  • Declaring prohibited or restricted items is the traveler’s responsibility.
    • Examples include drones, large currency amounts, or restricted foods.

9. Traveler Conduct and Code of Behavior

  • Respect for cultural norms and local laws is expected from all travelers.
    • This includes dress codes, public behavior, and etiquette in sacred places.
  • Unruly or offensive behavior towards anyone may lead to immediate removal from the tour.
    • No refunds will be issued in such cases.
  • Alcohol and smoking must align with local regulations.
    • Violations may lead to fines or exclusion from group activities.

10. Health, Safety, and Insurance

  • Travelers must be medically fit and follow health protocols of destination countries.
  • Travel insurance covering health, trip cancellations, and personal belongings is strongly recommended.
  • Deluxe Holidays is not liable for medical emergencies or losses during the trip.

11. Flights and Airlines

  • We act as an agent for airlines; delays, cancellations, or schedule changes are managed by the airline.
  • Any additional charges from flight changes are the client’s responsibility.
  • Clients must reconfirm flights at least 72 hours before departure.

12. Responsibility and Liability

  • Deluxe Holidays acts as an intermediary and is not liable for service failures by third-party suppliers.
  • We are not responsible for losses caused by force majeure (e.g., weather, political unrest).
  • Our liability is limited to the amount paid by the client for specific services.

13. Use of Images and Testimonials

  • Photos or videos taken during tours may be used for promotional purposes.
  • Testimonials may be featured on our website unless you request otherwise.
  • We do not share personal data with third parties without your consent.

14. Website and Content Use

  • All content on deluxeholidays.com is owned by Deluxe Holidays and may not be reused without permission.
  • Users must not post or transmit harmful, defamatory, or illegal content via our site.
  • We reserve the right to update content and policies without prior notice.

15. Governing Law and Jurisdiction

  • These terms are governed by the laws of Pakistan.
  • Disputes will be handled by courts in Karachi, Pakistan.
  • Clients agree to attempt mediation before initiating legal proceedings.

For questions regarding these Terms and Conditions, please contact us at info@deluxeholidays.com.