These Terms and Conditions govern the use of services provided by Deluxe Holidays, a Pakistan-based international tour company. By booking a tour or using our website, you agree to the following terms. Please read them carefully.

1. Booking and Reservations

• All bookings are subject to availability and confirmation from Deluxe Holidays.
• A minimum deposit (usually 30–50%) is required at the time of booking to secure your reservation.
• Final payment must be made within the time frame communicated via email or WhatsApp.

2. Payment Terms

• We accept payments via bank transfer, cash deposit, and select digital payment gateways.
• Full payment must be completed before departure; failure to do so may result in cancellation without refund.
• Late payments may incur penalties or additional processing charges.

3. Pricing and Inclusions

• Tour prices are quoted in PKR or USD and may vary based on exchange rates.
• Inclusions are specified in each package (e.g., accommodation, transfers); anything not explicitly mentioned is excluded.
• Prices are subject to change without prior notice due to currency fluctuations, airfare changes, or supplier updates.

4. Cancellations and Refund Policy

• Cancellations must be made in writing (email or WhatsApp) and are subject to supplier terms.
• Booking deposits are generally non-refundable unless otherwise stated.
• Refunds, if applicable, will be processed within 14 working days after cancellation confirmation.

5. Changes and Modifications

• Changes to bookings are subject to availability and may incur additional charges.
• Any modification request must be made at least 10 days before departure.
• Deluxe Holidays reserves the right to substitute hotels or services of equal value due to unforeseen circumstances.

6. Travel Documents and Visas

• Clients are responsible for ensuring they have valid passports and necessary visas.
• Deluxe Holidays offers visa assistance but cannot guarantee visa approval.
• Failure to obtain a visa does not entitle the client to a refund.

7. Compliance with International Laws and Regulations

• Travelers must comply with the immigration, customs, and local laws of each destination.
  • Ignorance of the law is not an acceptable defense in foreign jurisdictions.
• Deluxe Holidays is not liable for legal issues resulting from non-compliance.
  • This includes arrest, fines, deportation, or denial of entry.

8. Prohibited Substances and Items

• Carrying banned or illegal substances may result in arrest or deportation.
  • This includes narcotics, certain prescription medications, or controlled items.
• Declaring prohibited or restricted items is the traveler’s responsibility.
  • Examples include drones, large currency amounts, or restricted foods.

9. Traveler Conduct and Code of Behavior

• Respect for cultural norms and local laws is expected from all travelers.
  • This includes dress codes, public behavior, and etiquette in sacred places.
• Unruly or offensive behavior towards anyone may lead to immediate removal from the tour.
  • No refunds will be issued in such cases.
• Alcohol and smoking must align with local regulations.
  • Violations may lead to fines or exclusion from group activities.

10. Health, Safety, and Insurance

• Travelers must be medically fit and follow health protocols of destination countries.
• Travel insurance covering health, trip cancellations, and personal belongings is strongly recommended.
• Deluxe Holidays is not liable for medical emergencies or losses during the trip.

11. Flights and Airlines

• We act as an agent for airlines; delays, cancellations, or schedule changes are managed by the airline.
• Any additional charges from flight changes are the client’s responsibility.
• Clients must reconfirm flights at least 72 hours before departure.

12. Responsibility and Liability

• Deluxe Holidays acts as an intermediary and is not liable for service failures by third-party suppliers.
• We are not responsible for losses caused by force majeure (e.g., weather, political unrest).
• Our liability is limited to the amount paid by the client for specific services.

13. Use of Images and Testimonials

• Photos or videos taken during tours may be used for promotional purposes.
• Testimonials may be featured on our website unless you request otherwise.
• We do not share personal data with third parties without your consent.

14. Website and Content Use

• All content on deluxeholidays.com is owned by Deluxe Holidays and may not be reused without permission.
• Users must not post or transmit harmful, defamatory, or illegal content via our site.
• We reserve the right to update content and policies without prior notice.

15. Governing Law and Jurisdiction

• These terms are governed by the laws of Pakistan.
• Disputes will be handled by courts in Karachi, Pakistan.
• Clients agree to attempt mediation before initiating legal proceedings.

For questions regarding these Terms and Conditions, please contact us at info@deluxeholidays.com.